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I think we all have to find out the hard way, for me it was over 10 years ago and a bumper. Have not bought a parts since from there. I have used Branda since and others.
However, I have just had a incident with Branda Performance where I called about two large parts (shipping was almost 200$) that I wanted delivered to Ford Carlise, I called too late as they already left. I asked the person if they would call them and find out if they might somehow get it there, to which I was told they did not know their cell number. The two parts were over 1000.00 and it was no bid deal that the parts would not be there, after all it was my fault, I called too late. BUT what frosted me was the attitude I got over the phone. It wasn't the fact that I would not be able to get the parts and save on the shipping, it was the phone conversation.

I have had the same results with Branda's employees...rude. To be fair, one guy (sorry, don't remember his name) was very nice and helpful. Years ago in the early 80s, when I first stared dealing with them I spoke with Tony himself because they shipped the wrong part to me...same result...rude, with an attitude. Its always been my feeling they are doing you a 'favor' by selling their parts.