Messages

Here is an example of the Boss 302 rod Bolts

@coralsnake - Bingo.  It happens, but its how you treat a member and make the effort - that is responsive, fair for the buyer (not what the seller thinks is fair) and considerate.  Cause as I said before, Seller was paid promptly and responsible to ship the item but the buyer didn't receive his property as promised - simple. Reputation is worth way more than 2 shocks and $ 25 dollars in shipping.

@Bob Gaines  @Coralsnake @427hunter  No drama here anymore. My first purchase on the SAAC forum where the Koni shocks. My second purchase was a 15/16 front sway bar from Bob Gaines.

The sway bar purchase from Bob was perfect, packed well and Bob and I communicated regularly...it was a a great transaction. Thanks Bob!

I wish I could say the same about the Koni shocks but I wanted to respond with facts...and no Drama.

I'm a regular on the Boss registry and have been purchasing parts from back in 2012. Never had a problem and if something needed to be returned cause of damage/missing the seller usually said send it back for full refund and seller would cover the return shipping or work out an agreement that considered the buyers situation. That is why I drove to the Post office and made the effort to show the damaged Box and missing items - full transparency. No sense in beating a dead horse I just wanted members to see what my experience was like - time to move on.

What did you buy?

How much was it?

What was missing or broken?

Did you pay for shipping insurance?

Do you have photo's of the box damage?

Without facts your post becomes a strawman argument.

@427hunter - I decided to post to your comment so here are the facts :

What did you buy? 4 Koni Shocks

How much was it?  $ 400 plus sellers shipping fee of $ 25

What was missing or broken? 4 Koni shocks shipped in a USPS Large flat rate USPS box. Rear shock shaft ripped through the corner of box and 2 of the 4 shocks fell out. 18 pounds were shipped in this box and 9.8 lbs arrived. Due to tracking delay and experience, I determined there was a problem so I went directly to the post office to pick up package vs wait for delivery. Once there, I took pictures and videos of Postal employee opening the box for me. In case this information was needed for the seller and USPS.

Did you pay for shipping insurance? Seller charged me $ 25 dollars and promised to pack the package well. Minimum insurance $ 100 was paid by seller

Do you have photo's of the box damage? Yes, photos and a video.

Without facts your post becomes a strawman argument. These are the facts and so its time to move on. I determined after phone calls and text messages that it was best to come to an agreement and for me to go forward

A little different for me- I package, pay for shipping, and when the buyer receives and inspects, he then pays me in full for the item and shipping.  I also take personal checks I know, sounds trusting in this day and age, but I have never been burned.  It helps to vet your buyer and be confident in their integrity.  I look at it this way, if the buyer has a legitimate gripe, I'm going to refund them anyway.

@OldMil - I have never really had a problem in the past either...But there is always a 1st. Seller owns the shipping service and controls refund. THat is why lately I have started to email or priority mail the shipping labels directly to the seller when possible/convenient.

Vetting a buyer is easy, you either get the agreed upon full amount(price/shipping cost) or not. Its vetting a seller which really starts with the shipment process/communication. Its when there is a problem do you find out how well you really vetted a seller. And then you need as the buyer to decide what is a reasonable solution both from a money and time spent standpoint

Who is sold you the piece in question?

March 3rd - Payment made via PayPal friends and Family

March 9 th - package scanned Florida

March 16th - physically drove to Post office  to retrieve packaged. Shipped 18 lbs arrived 9.8 lbs. Video tape and Pictures of Postal Employee opening the crushed package. Documented opening so there is no issue as to were the package contents went after leaving the Post Office

March 18th - Phone call made to seller. Phone call ended

March 19th - Text sent by seller regarding short call

March 21 st - Claim filed with Post office - seller files claim Buyer has no timeleine resolution

I am documenting the crap out of this cause I don't want people to think I'm just a newbie here ( yes I have only made 3 posts to SAAC forum). I have met many of the same Forum members on the Boss Registry where I have been a member since 2012(1038 posts).

I have not disclosed the Forum member yet because I am waiting on Due process and a resolution. If it happens that I  get all of my money returned before 30 days is up then I'm good....cause let me be honest - you will rarely get a timely  insurance/claim resolution from any of these shippers - USPS, UPS or FEDex. If this drags on then its going to get difficult to  reslove the outcome for both seller and buyer. Seller has everything....This is about accountability and reputation. Reslove it by giving a timeline and if not reasonable return money and request damaged items back.

Buyer - My responsibility in this process was to Pay Promptly on agreed price and shipping charges.

Seller - Seller's responsibility was to describe item correctly with transparacy, Package item correctly and consideration(dont be lazy its the buyers property), create label and ship promptly, maintain shipping charges/insurance if any as promised, and if there is an issue resolve it with the buyer. 95 % of the time this works and I have had great experiences meeting the sellers both online and attending events like Carlisle and Boss nationals. So lets see what happens here....hopefully soon.

Costco, Amazon, Nordstroms, and many others has this figured out...the customer experience is a long term partnership- hopefully

Joe,
This is what I do:
1-Never ship anything until the funds clear!
2-I always ship with the full insurance cost the buyer paid for the item.
3-I always over pack with bubble wrap/peanuts/etc. Small items, or fragile items get double boxed.
4-Take pictures. Text (or email) the proof of the paid shipping with the tracking.
5-Always answer questions fairly, accurate, and with kindness to any buyers concerns.
6-I always sell with the disclosure "SOLD AS-IS' in bold caps.
7-Yes, there are jerks, scammers, and idiots who are annoying...it happens. This is why I refer back to the first comment.

Scott, Yes as a buyer I pay promptly, I aways ask how the shipping will be setup and I stated three times to please ship it properly. I also look at an item and if for example its a hood trim molding I will usually send my own shipping tube/box at my cost with the return label back to me. Some of this stuff is so rare its hard to replace so I try really hard to make it super easy.  So, you know me weve been doing this a while. Its the sense of urgency, and the obvious pictures from the post office that show it was not packed well...thats all. Take care of it, you have the buyers money....so resolve the issue. Treat a buyers experience how you would want to be treated....thats all. Maybe I'm crazy but I do expect more out of Forum members...this aint FB or craigslist

SAAC Forum Members

Recently, I have purchased several items from members on this site. I bought something from Bob Gaines and the whole process was perfect. Better than expected item, easy to work with, Item was packed very well and it was a great transaction. Thanks Bob

THen I purchased another Item from a member and in short - He has my money and the shipping has been  a complete mess. No sense of urgency, No dicussion on how to resolve the issue of missing parts from a crushed box - nothing.

I bring this to remind everyone on how this works:

1. Buyer - Purchase an Item and pay promptly - period - whether its PaYPAL friends/family, Postal money order, or other methods

2. Delivery of Item - Shipping is expensive today so agree on the approach ( size, weight, insurance while packaging) , insurance is expensive and most importantly....  PLEASE pack it likes its your own  PROPERTY

3. Sellers and Shipping Problems :  Sellers do the business with USPS, UPS, Fedex and others. The buyer has no recourse because seller owns the process/insurance/item recovery. A buyer cant really do the leg work cause the seller has the tracking receipt, common sense

4. Urgency - you have the buyers money, the buyer did not recieve the promised goods.....so move on a resolution and not when its convient for you the seller

5.  My rule of thumb : if a 200 pound man can't stand on the box then all bets are off - Period. Remember, once a seller takes the buyers money that property is now the buyers....not the sellers. So treat it like its yours when completing the delivery. USPS/UPS/FEDex will screw it up its not a question of how but when. And this whole insurance stuff is just a big scam....so pack well.

I am going through a situation right now that is just void of common sense. The member might read this which I hope he does. Please don't tell me that you packed it well when the box is split open and half the parts are missing....its really insulting.

Thanks for listening to my rant. More to follow - trust me

Im interested PM sent